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Old Versus New October 5, 2014

Posted by Peter Varhol in Technology and Culture, Uncategorized.
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Amtrak, you suck.

I am attempting to perhaps book a train trip to New York, from Boston, as opposed to flying. Amtrak is mostly inconvenient and time-consuming unless you are in the city center, or in a relevant close suburb. In Boston, that means either South Station, or Westwood. Maybe Worcester if you’re not picky about getting the Acela. Either way, it’s 3 hours 20 minutes to get to Penn Station on the Acela from Westwood, or over four hours on the regular run. Plus at least another hour for me to drive to Westwood, or South Station, or Worcester. And that’s non-rush hour. It might work, under the best circumstances, but it mostly doesn’t.

But. When I’m trying my level best to consider the train as an alternative, the Amtrak website is down. On a Sunday. All of the day, so far.

I’m sorry, Amtrak. My airline has never done this. If you are trying to get the American public to consider you as an alternative to air travel, even in the Northeast corridor, this is the absolute wrong way to do so. Regrettably, I don’t even think you realize that there is a problem being down “for maintenance” for just about all of a day (so far, it may turn out to be even more).

You get subsidies from the US government. You don’t deserve them.  It’s as simple as that.

Amtrak, if you at all cared about making rail a viable travel option, especially in the Northeast where distances are feasible, here’s what you would do. You would provide (reliable, do I even have to say that?) transportation to the stations from outlying locations. You would make your schedules available elsewhere.

And you would not let your website fail like this.

I have no confidence that you even care about doing any of this. You get your government subsidies to cover your operational losses, and you are fine with that.

But you are dead wrong. I will never consider you as a travel option again, and I will encourage everyone else not to do so. This is entirely on you.

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