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Dell is Terrible in All Parts of its PC Business May 17, 2016

Posted by Peter Varhol in Software platforms, Technology and Culture.
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Let me begin by saying that I have bought Dells for 25 years, both for personal and business use. Regrettably, this is the last one.  I met Michael Dell once, now about 25 years ago, in Boston.  He was in his late 20s, and uncomfortably nerdy in his ill-fitting suit.

So let me start with the most recent. I currently have a message on the Dell Support page warning that I am using an outdated version of Internet Explorer, and that all features may not work.  Um, except that the browser is Chrome; in fact, Chrome 50, the most current version.  The screen capture is below.

So, first, terrible IT. Dell should fire them all, except that it probably did and these are the outsourcers.  This is simply an unconscionable embarrassment to any tech company, let alone one such as Dell.

Second, I purchased yet another computer from Dell. Dell claimed to have shipped it a week ago, and provided the tracking number, with the caveat that it likely would not appear on FedEx tracking page for 24 hours.

Okay. Except that FedEx didn’t show it received at their facility for another week.  Even though Dell said they shipped it immediately.  And charged my credit card when the order was placed, not when it seemingly shipped.

I called Dell Support. I sent multiple emails through its Support email.  In all cases, I was promised a response within 24 hours.  Nope, no response whatsoever.

Dell, who do you think you are? If you treat longtime and loyal customers like this, how are you going to treat someone who just occasionally buys a computer?

I realize that you don’t care anymore, and probably don’t want even want to really be in business anymore. But stop treating your customers like they are garbage.  And stop charging credit cards when an order is placed, rather than shipped.  That is a questionable legal and definitely awful ethical practice.  You have no right to be in business.

Dell, it's Chrome, not IE.

Dell, it’s Chrome, not IE.

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