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Thank You Bank of America: Paying Bills Keeps Getting More Challenging February 3, 2017

Posted by Peter Varhol in Technology and Culture, Uncategorized.
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Not in a financial sense, but in a process one. Let me step back.  Growing up, my parents paid the vast majority of their monthly bills in cash, at the Post Office or the service window of the grocery store.  As a young adult, I handled my bill payment entirely through the US Mail.  Under some circumstances, you could have installment payments automatically deducted from your checking account, but that was about it.

Today, I pay most of my regular bills online, through my account(s) at Bank of America. I don’t particularly like to write out physical checks, but I typically do so for seasonal and occasional bills.  But the regular stuff is all online.

Now Bank of America is telling me that I shouldn’t be paying all of my bills through their system. Instead, they want me to pay through the individual vendor websites – FairPoint Communications, AT&T, Pennichuck, Nashua Wastewater, VISA, etc., rather than through my bank.

I do find that problematic. Each provider has its own login, which means a user name and password.  You really don’t want to use the same account name and password (and most have different requirements surrounding password definitions), and you don’t want to write them down anywhere.  I have a good memory, but I cannot balance dozens of account names and passwords in my head.

So the fact of the matter is that I don’t want to maintain a dozen or more different accounts on different vendors that I use. I understand that Bank of American finds it burdensome to handle my transactions, but that is what a bank is for.  Right???  It sounds like they want my deposits, but don’t want to go through the effort that is required to work with my deposits.

I’ve had issues with Bank of America before.  I would move, but for various reasons several of my accounts are sticky.  But they keep demonstrating again and again that they don’t want my business.  One of these days I may have to accommodate them.

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Comments»

1. Shari - February 4, 2017

I find BofA very frustrating. Their main value is that they are located everywhere, so that when I need to deal with a branch, there’s one a reasonable distance from me wherever I am. But their customer service is in need of dramatic improvement.


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