The Joys of Flying April 10, 2017Posted by Peter Varhol in Uncategorized.
First, let me say that I am a longtime Delta/Northwest frequent flyer. Three years ago, I attended the QUEST conference in Chicago, which was inundated by flooding rains. The early morning before my flight, my phone went off with a severe flood warning. Getting to the airport (Midway), I picked up my boarding passes, only to discover that they had rebooked me for late afternoon, rather than early morning. It got worse, and long story short, I got home around 2AM.
So, this time, same conference, Delta claimed that tornados in Atlanta interrupted their schedule. For four days. Ah, no. Someone in the C-suite really needs to be fired, but of course that won’t happen. But the individual Delta people on the ground were great, patient, helpful to the extent that they could be, and sympathetic. I actively managed my alternatives, leveraged my status, and got home only a few hours late (but still about 3AM).
Despite the Delta debacle, United can’t hold a candle to it. I have told my corporate travel office that I only want to travel on United in the future, because I want to be beaten up, knocked unconscious, and dragged bleeding from the plane. Is this what as a corporate identify we have come to?
And the “apology” from United CEO Oscar Munoz? I hope the board of directors realizes that they don’t want him leading their global company. “I am sorry that we had to re-accommodate passengers.” I would like to call him some very obscene names; he has no business heading an airline. At the very least, he needs to stand down from saying anything else right now. As do his PR flacks.
I hope that the FAA pulls their airworthiness certificate for a few days. I’m sure that won’t happen, and I’m sure that Munoz will get a bonus. But it’s so very wrong.
And I’m sorry, I hate to swear, but I do have to say it. Assholes. And I’m sorry again. Motherfuckers. As Dave Carroll said, “I might fly them if I have to save the world, but probably not.” (which also occurred at O’Hare).
Update: A longtime friend said to me, “That’s what happens when you don’t do what they tell you on a plane.” Well, perhaps, but it could have been handled much differently. I told him, “What if you were on a United flight, and they told you that you had to give up your seat? And you said, My son was in an auto accident, and is in the hospital (this really happened, although he was home at the time). I have to get home. And they said, Not on this flight you don’t.” I told him I bet he would fight back.