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About Uber, Friction, and Life June 28, 2017

Posted by Peter Varhol in Technology and Culture.
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No matter where you are in most major or even minor cities around the world (yes, there are significant exceptions), you can pull out your smartphone, press a couple of buttons, and have an Uber taxi meet you at your location in a few minutes.  You compare the driver with the photo you received, and you have a measure of security.  The driver already knows your destination, and you know that you don’t have to pass him (or her) some cash at the end of the process.

And that’s the way it should be, in this day and age.  The technology has been there, and Uber, Lyft, and their ilk are bringing it together.

But let’s take an honest look about what we are trading off, because there are always tradeoffs.  In this case, we are trading off friction.  By friction, I mean the hassle of hailing a commercial taxi, finding the phone number and calling a taxi company, or getting to a location where taxis tend to congregate.

(And as I was told in Stockholm last month, all taxis are not created equal.  “Don’t take that one,” the bell captain at a hotel said.  “They will gouge you.”)

All of this sounds like a good thing.  But it turns out it is part of the life learning process as a person.  For the first twenty-three years of my life, I never saw a taxi, or a train, or a subway.  I grew up in rural America.  Today I am comfortable finding and navigating all of the above, in any city in the US or Europe.  Why?  Because I had to.

(And incidentally, no matter the payment method, I always tip in cash.  These folks work for a living, and deserve the discretion of how and where to report their tips.)

I have grown as a person.  That’s difficult to quantify, and certainly given a more frictionless path in the past I might well have chosen it.  But the learning process has built my confidence and yes, my worldliness.  I am more comfortable navigating cities I have never been to before.  I don’t stay in a bubble.

If you are using Uber (and Lyft) as an excuse for not interacting with others, especially others who are different from you, then you are not learning about the world, and how to interact with it.  And as your life winds down, you may come to regret that.

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