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Google Blew It August 12, 2017

Posted by Peter Varhol in Technology and Culture, Uncategorized.
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I don’t think that statement surprises anyone.  Google had the opportunity to make a definitive statement about the technology industry, competence, inclusion, ability, and teamwork, and instead blew it as only a big, bureaucratic company could.  Here is why I think so.

First, Google enabled and apparently supported a culture in which views colored by politics are freely promoted.  That was simply stupid.  No one wins at the politics game (and mostly everyone loses).  We believe what we believe.  If we are thoughtful human beings with a growth mindset, our beliefs are likely to change, but over a period of years, not overnight.

Second, Google let the debate be framed as a liberal versus conservative one.  It is most emphatically not.  I hate those labels.  I am sure I have significant elements of each in my psyche, along with perhaps a touch of libertarianism.  To throw about such labels is insulting and ludicrous, and Google as a company and a culture enabled it.

Okay, then what is it, you may ask.  It is about mutual respect, across jobs, roles, product lines, and level of responsibility.  It is working with the person, regardless of gender, race, age, orientation, or whatever.  You don’t know their circumstances, you may not even know what they have been assigned to do.  Your goal is to achieve a robust and fruitful working relationship.  If you can’t, at least some of that may well be on you.

The fact that you work together at Google gives you more in common with each other than almost anyone else in the world.  There are so many shared values there that have nothing to do with political beliefs, reflexive or well-considered.  Share those common goals; all else can be discussed and bridged.  It’s only where you work, after all.

You may think poorly of a colleague.  God knows I have in the past, whether it be for perceived competence, poor work habits, skimpy hours, or seeming uninspired output (to be fair, over the years a few of my colleagues may have thought something similar about me).  They are there for a reason.  Someone thought they had business value.  Let’s expend a little more effort trying to find it.  Please.

So what would I have done, if I were Sundar Pichai?  Um, first, how about removing politics from the situation?  Get politics out of office discussions in general, and out of this topic in particular.  All too often, doctrinaire people (on both sides of the aisle) simply assume that everyone thinks their ideas are inevitably right.  Try listening more and assuming less.  If you can’t, Sundar, it is time to move aside and let an adult take over.

Second, Google needs everyone to understand what it stands for.  And I hope it does not stand for liberal or conservative.  I hope it wants everyone to grow, professionally, emotionally, and in their mindsets.  We can have an honest exchange of ideas without everyone going ballistic.

Get a grip, folks!  There is not a war on, despite Google’s ham-handed attempts to make it one.  We have more in common than we are different, and let’s work on that for a while.

I can’t fix Google’s monumental screw-up.  But I really hope I can move the dial ever so slightly toward respect and rational discourse.